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Using itison Vouchers
Need help printing, gifting or using a voucher, or looking to request a refund?
Viewing and managing vouchers
How do I use my voucher?
I've lost my voucher
I've lost my receipt
How can I check if my voucher has already been used?
Printing and gifting
How do paperless vouchers work?
Can I show my voucher on my phone?
How do I print my voucher?
How do I gift a voucher?
Refunds and exchanges
Can I get a refund?
Can I exchange my voucher?
Can I change the time or date of my event tickets?
Making a booking
I'm having trouble contacting a venue
I'm having trouble booking online
My voucher code is invalid
I missed the last date for booking
My voucher has expired
There's no availability on the days I can attend
Can my voucher be extended?
Business closures and event cancellations
What happens if a business closes down?
What happens if an event is cancelled?
I have a complaint
I didn't enjoy my experience
I haven't received the goods I ordered
The goods I've received are faulty or incorrect