We’re really sorry your experience wasn’t what you expected - we always want our members to have a great time using our vouchers.
The best first step is to share your feedback with the venue as soon as you can. Just keep in mind it’s trickier for them to investigate if the issue wasn’t raised during your visit. Whenever possible, it’s best to speak up while you’re there so they can try to make things right.
If you can’t get in touch with the venue or need a bit more help, just let us know at support@itison.com and we’ll do our best to lend a hand.