We’re really sorry you’re having trouble placing your order.
The 3D Secure step is handled by your card provider, so we’re sadly not able to fix issues directly – but we’re happy to help you troubleshoot!
Most of the time, issues at this stage are caused by a browser or device compatibility issue.
If possible, try ordering on a different device, browser (like Chrome instead of Safari), or on the itison app for iOS or Android.
You’ll know right away if your payment is successful, as you'll see an order confirmation page.
If the issue continues, we’d recommend contacting your bank or card provider, as they should be able to help on their side.