If nothing happens when you click Complete Your Order, there may be a problem with your billing or card details. Here's what to check:
- Make sure your postcode is complete (no missing numbers or letters)
- Double check your card number (no spaces)
- Ensure your CVV/CVC (the last 3 digits on the back of your card) is entered
If your bank declines the payment, you’ll usually see a message telling you – we recommend contacting them directly if that happens.
Sometimes the issue is down to your browser or device, not your bank. If possible, try ordering on a different device, browser (like Chrome instead of Safari), or on the itison app for iOS or Android.
You’ll know right away if your payment is successful, as you'll see an order confirmation page.
Still stuck? Drop us a line at support@itison.com and we’ll look into it for you.