If you've changed your mind about an unused deal voucher, we're happy to issue a full refund within 14 days of purchase. We'll still do our best to help outside this time, but we can't guarantee we'll be able to offer a refund.
We're sorry to say event tickets - tickets which are for a specified date and time - are non-refundable.
If you find yourself unable to use a voucher or ticket, you're always welcome to gift it to a friend or family member instead.
To request a refund for an unused deal voucher, simply sign in to your account and head to My Vouchers or select My itison > My Vouchers from the navigation bar.
Select View Voucher for the order in question.
Select Request a Refund.
Choose the reason for your refund request from the drop-down menu, add comments if you'd like, and select Request Refund.
If you'd like us to refund multiple vouchers from the same order, please submit a request for each voucher.
Your refund request will be sent to our support team who will reply as soon as possible.
If you happen to change your mind about a refund and plan to use your voucher instead, just let us know by selecting Cancel refund request.
You can also request a refund by emailing firstname.lastname@example.org - just make sure to get in touch from your registered email address, quoting your voucher code.