Thanks so much for ordering from us!
You'll likely need to make a booking with the venue in advance of using your voucher. To check this and confirm how your booking should be made, please see the How to Book section of your voucher.
It may be that you need to phone or email the venue, or you can often book online straight away. Most vouchers also have a last date for booking, which you can find in the When section.
If your voucher says no advance booking is needed you're welcome to head the venue whenever you like, subject to the times stated in the small print.
When your booking comes around you'll need to present your voucher to the venue. Most venues are happy to accept vouchers shown on phones, but it may be that you need to print your voucher for redemption. We'll confirm this either way in the small print.
Once you've used your voucher, you can mark it as used in your account. We might also get in touch by email to ask for your feedback.
We hope you thoroughly enjoy using your voucher, but if you need help and can't find the answer in our support centre you're welcome to drop us a line at email@example.com and we'll be happy to lend a hand!