We’re really sorry if your itison+ order hasn’t been delivered as expected.
Royal Mail 1st Class orders should be delivered within 1-2 working days (Mon-Sat) but can sometimes take a wee bit longer. You can see when your 1st Class order is delivered by clicking the tracking link in your dispatch email.
Royal Mail Special Delivery orders should arrive by 1pm on your quoted delivery date. You can check the status of your Royal Mail Special Delivery order by clicking the tracking link in your dispatch email. It could be that your order has been left with a neighbour or it’s waiting at a local collection office.
If your order hasn’t arrived as expected and your tracking link doesn’t give a helpful update, drop us a line at firstname.lastname@example.org quoting your order number and we'll be happy to lend a hand.