We understand the guidelines for Covid-19 continue to change, and they may impact your ability to use your itison vouchers.
If you have a valid voucher which you’re unable to use because of the guidelines for your area, we’re happy to issue credit for the full value to spend on itison over the next 12 months. You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
To request credit for an unused deal voucher, simply sign in to your account and head to My Vouchers or select My itison > My Vouchers from the navigation bar.
Select View Voucher for the order in question.
Select Get help with this voucher.
Select I’d like to cancel my voucher.
Choose the reason for your cancellation request from the drop-down menu, add a comment and select Request a cancellation.
If you'd like us to cancel multiple vouchers from the same order, please submit a request for each voucher.