Support Center

Can I get a refund?

Last Updated: Jul 31, 2018 02:05PM BST
If you've changed your mind about an unused voucher, drop us a line at within 14 days of your purchase and we'll be happy to issue a full refund.  Just make sure to contact us from your registered email address, quoting your voucher code.

We'll still do our best to help outside this time, but we can't guarantee we'll be able to offer a refund.  We'd always recommend booking as early as possible so you're able to organise a suitable date, and ideally within the 14 day refund period.

We're sorry, but we can't refund event vouchers.

Top tip: If you can’t use a voucher yourself, you're welcome to gift it to a friend or family member so they can enjoy the experience instead.

Contact Us

  • Email Us
  • Call us on 0141 223 8843.
    We're open Mon - Thu 9 - 5.30
    and Fri 9 - 4.30.

    If you're getting in touch about a problem with your order, we'll be able to help more quickly if you can let us know the email address of your itison account and your voucher code.
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